At GuineaPigsInfo.org, we are committed to providing a seamless and enjoyable experience for hamster enthusiasts and pet lovers, with transparent policies that ensure quality and customer satisfaction.

Order Processing

All orders for our hamster care products, accessories, and food are processed within 1-2 business days. Once your order is confirmed, you’ll receive a detailed email with your purchase information. If there are any issues, our customer service team is here to assist you promptly.

Payment Methods

We accept secure payment options including credit/debit cards, PayPal, and bank transfers. All transactions are encrypted to ensure your personal and payment information is safe and secure.

Shipping & Delivery

We offer reliable standard and expedited shipping options for hamster products and accessories. Delivery times depend on your location and the chosen shipping method. A tracking number will be sent once your order is shipped, so you can follow your package every step of the way.

Returns & Exchanges

If you’re not completely satisfied with your purchase, we offer a straightforward return and exchange policy within 14 days of receipt. Items must be returned in their original condition with all packaging intact. Contact our customer service team for assistance with returns or exchanges.

Refunds

Refunds are processed within 7-10 business days after we receive the returned item. Refunds will be issued to your original payment method. Please note that shipping fees are non-refundable.

Customer Support

Our friendly team is ready to assist with any questions or concerns about hamster care, accessories, or products. Reach us via email or call our hotline, and we’ll respond to your inquiry within 24 hours.

Privacy & Security

We value your privacy and take all necessary measures to handle your data securely. Your personal information is never shared with third parties and is stored in full compliance with applicable regulations.

At GuineaPigsInfo.org, we are passionate about helping you care for your hamsters with the best products and advice. Thank you for trusting us as your go-to source for all things hamster!